customer care

For questions regarding your order please contact sales@ramblingcaravan.com

Interested in becoming a retailer or want to request information about our wholesale candle collection? Contact us at sales@ramblingcaravan.com

 

shipping

 

Returns& Exchanges

 

Rambling Caravan does not accept returns or exchanges for unsold product or overstock, unless the case is damaged upon arrival. Please notify us immediately and include photographs if you receive damaged product(s). Contact us at sales@ramblingcaravan.com

Candle Questions & Answers

 

Q: Why is it important to trim the wicks?

A: Trimming the wicks is very important. Trimming the wicks will keep the candle burning without any black soot and it will give your candle a longer burn time.

Here is what happens when you do not trim the wicks properly. When a wick gets too long it cannot draw wax all the way up to the top of the wick. Therefore, the wick itself will start to burn. Even with 100% cotton wicks and Soy based wax, you will see some soot if your wicks start burning themselves.

Q: How should I trim the wick and how often?

A: The wick should be trimmed every 4 hours of burn time. Simply extinguish the flame, let the candle come to room temperature, and trim the wick to 1/8 of inch before relighting. Wick Trimmers make this task easy and creates a nice clean cut that properly maintains the wick. Place the bottom of the trimmer flush with the surface of the candle.

Q: How can I get the most burn time out of my Rambling Caravan Candles?

A: Always burn soy candles long enough for the wax to melt across the container before extinguishing the flame. This will avoid a tunnel forming in the wax and lowering the life of the candle.

Q: Can I use a candle warmer with your candles?

A: Yes, you can use electric candle warmers.  Please follow all safety instructions of Rambling Caravan and the candle warmer manufacturer.  Although candle warmers do not have flames, burns can happen with hot wax.

Q: What's the difference in soy candles vs. paraffin wax candles?

A: Paraffin Wax

  • Discovered in 1850

  • A natural product derived from the components of decayed animal and plant material

  • Made by removing the waxy substance from crude oil

  • Most popular kind of wax used in candle making

  • Easy to use

  • Non-toxic, colorless, clean-burning fuel

  • Has a clearly defined large crystal structure and a melting point usually between 120-160°F

  • Tends to be hard and brittle

Soy Wax

  • Discovered in 1991 as an alternative to paraffin wax

  • Natural, renewable, non-toxic and biodegradable 

  • Hydrogenated form of soybean oil

  • Available in flake form and has an off-white appearance

  • Has a lower melting point than paraffin

  • Commercial soy wax blends tend to be softer than paraffin and will melt in warm weather

  • Burns longer and at a cooler temperature than paraffin wax

 

Coconut Wax

  • Coconut wax is relatively new to the candle market and is believed to be the cleanest burning, most sustainable wax for the earth, and the healthiest option for our bodies that is on the market.

Q: What is Phthalate? Is it in your candles?

A: Phthalates, or phthalate esters, are esters of Phthalic acid. They are used to dissolve raw materials when making fragrance oils. They have been used for many decades in a myriad of pharmaceuticals, household, and industrial products. Recently, there have been concerns that high levels of Phthalates can cause a host of health issues. It is not clear whether the levels that people encounter cause adverse effects, but it is clear to us that products would be better if they didn’t pose any such risks. We only use Phthalate free fragrance oils.

Q: How do i know if my candle is soy?

A: Paraffin candles tend to be more translucent and shinier.  Soy candles tend to have wet spots on sides of container and appears creamier.

Q: What fragrances or scents do you use in your candles?

A: Well, that’s a good question.  Our founder Susan is a trained perfumer.  She has studied perfume from France to all over the United States.  She has taken classes in distillery and perfume scent creation.  Blending top notes, middle notes, and base notes is an art in which she takes great joy. That being said, our scents are ever changing and at the discretion of the perfumer.  

Keeping people in your store smelling candles is a good thing!

Q: Why was my order cancelled?

A: Although this rarely occurs, we will occasionally cancel orders under the suspicion of fraud. Rambling Caravan reserves the right to cancel any order.

Candle Safety & Instructions for use

 

Please read and follow the candle safety rules provided below.  Enjoy and burn responsibly.

Please handle carefully, candle jars become hot when candle is burning and can take several hours to cool.  If using a candle warmer follow all our safety instructions and those of the candle warmer manufacturer warnings.  Please make sure our candle fits inside the designated candle holder area.

Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep.

Never burn a candle on or near anything that may catch fire. Place candles away from drapes, bedding, carpets, books, paper, flammable decorations, etc.

Keep candles out of the reach of children and pets. Don’t place lighted candles where they might be knocked over easily. 

Trim candlewicks to 1⁄4 inch each time before burning. Long or crooked wicks cause uneven burning, dripping and sooting.

Be sure the candle holder is placed on a stable, level, heat-resistant surface. This will also help prevent possible heat damage to underlying surfaces and prevent glass containers from cracking or breaking. If the glass breaks or becomes damaged, discontinue use of the candle.

Keep the wax pool free of wick trimmings, matches and debris at all times.

Always read and follow the candle safety rules and instructions on the candle warning label carefully.

Don’t burn a candle longer than 3-4 hours.

Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow lightweight curtains or papers into the flame where they could catch fire.

 

Always burn candles in a well-ventilated room. Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.

 

Don’t burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning our candles 1 inch of wax remains in the container.

 

Never touch or move a burning candle or when the wax is liquid. The glass candle container, wax and wick become extremely hot during and after use.

Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.

Place burning candles at least three inches apart. This ensures they won’t melt one another, or create drafts that can cause the candles to flare.

Use a snuffer to extinguish a candle. It’s the safest way to prevent hot wax splatters.

Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.

 

Be very careful if using candles during a power outage. Flashlights and other battery- powered lights are safer sources of light during a power failure.

Make sure a candle is completely extinguished and the wick is no longer glowing before leaving the room.

Extinguish a candle if it flickers repeatedly, smokes, or the flame becomes too high. If the candle isn’t burning properly. Let it cool, trim the wick, check for drafts and then re-light.

Never use a candle as a nightlight.

Failure to follow candle safety rules could result in fire hazards, damage and serious injury.

We also recommend you allow your candle to burn completely across the top with each use (about 1- 1.5 hours each use)

Please note: some of the above Candle Safety Rules were obtained and/or adapted from the 2008 National Candle Association.  Visit www.candles.org for more information.